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  • Attention! You are investing outside the supervision of the AFM (Authority for the Financial Markets). There is no requirement for licensing or prospectus for this activity.

Do you have a complaint??

If you, as a client of Edge Capital Management B.V., wish to file a complaint, you can do so by mail using the address below or by contacting your designated contact person directly.

Edge Capital Management B.V.
Aerdenhoutsduinweg 1, 2111 AN Aerdenhout
+31 6 13 484 484

Submitting a Complaint

It is essential to do this as soon as possible, as it becomes increasingly difficult to gather all the necessary information as time passes. When submitting a complaint, you are expected to provide a clear description of the complaint, along with your name, address, phone number (and if possible, your email address). Please note that all this information, as well as any correspondence resulting from the complaint, will be carefully recorded by us.

Handling Your Complaint

Your complaint will be handled by the management team of Edge Capital Management B.V. Our aim is to respond to each complaint within ten working days. However, if it is foreseeable that we cannot respond within that period, we will inform you promptly of the reason for the delay and the expected response date.

The maximum period for handling complaints will not exceed six weeks. If you disagree with the proposed timeframe for handling your complaint, we invite you to inform us, after which our management team will contact you as soon as possible. In some cases, we may ask you to provide additional information to fully assess your complaint. After careful consideration of your complaint and evaluation of the arguments you have presented, the management team will inform you in writing of the outcome of the complaint handling process.

Objecting to the Complaint Assessment

If you disagree with the management’s position, you are, of course, free to respond. We ask you to provide your response to us within six weeks. The management will then review your response again.

Your response will be handled according to the same procedures and deadlines as described earlier. If you do not respond within six weeks, it will be assumed that you agree with the position of the management of Edge Capital Management B.V.

Any Subsequent Procedure

If you believe that the complaint has not been adequately resolved by the management of Edge Capital Management B.V., you can submit the complaint to various authorities.

Financial Services Complaints Institute (KiFiD)

Edge Capital Management B.V. is affiliated with KiFiD. KiFiD is an independent organization that handles complaints from consumers about financial products and financial services. You must submit the complaint to KiFiD within three months after receiving the response from the management of Edge Capital Management B.V. For information about the procedure at KiFiD, visit their website or contact:

Postbus 93257, 2509 AG, Den Haag
Telefoon: +31 70 333 8 999
(Available on weekdays from 09:00 to 17:00)

You can also choose to submit your complaint to the Dutch Authority for the Financial Markets (AFM). For information about the procedure at the AFM, visit their website or contact:

Authority for the Financial Markets

Attn: Meldpunt Financiële Markten
Antwoordnummer 11090, 1000 PB, Amsterdam
Call toll-free: +31800 – 5400 540
(Monday, Wednesday, and Thursday from 10:00 to 13:00)